Oacado Group

As true pioneers of the online grocery market, Ocado has blazed a trail through an increasingly digital world, both leading and benefiting from the fast-increasing consumer shift to online shopping. At the heart of it all lies their technological know-how and unparalleled IP.

After two decades, Ocado Group is entering an exciting new chapter in its history, while staying true to the ambitions, ideals and values that have led them to such success so far:

• To give customers the best shopping experience.
• To enable its people to create pioneering technology.
• Develop advanced, market-leading solutions.
• To take the world’s leading retailers to ever greater online success.

In 2021 Via Trium were given the opportunity to supply a bespoke high quality, pest control service solution that would improve standards, exceed expectations, constantly deliver, and continually develop.

• Full contractual pest control for rodents, insects and adhoc works for birds.
• Monthly monitoring of rodent bait stations, flying insect units, crawling insect monitoring stations and key areas that may be subject to bird ingress.
• Client portal access if available to this customer.

To assess the specific requirements & support service needs of Ocado Group and produce a solution to:

• Improve and expand the service offering,
• Monitor and survey to provide the best solution,
• Create an operation and environment of transparency and accountability.
• Evolve the support team to be able to adapt and become an integral part of the Ocado team.
• Pest management services that stop infestations at the source.

The Via Trium assessment process identified an immediate need to:

Unify the communication between the pest technicians and building services teams, Ineffective communication meant that each individual did not understand the importance of their role to ensure that the overall support package succeeded.

Implement a reporting and communication solution that provided efficient, effective and, more importantly, live records of support requests and evidence of completion.

Introducing monthly governance meetings with the Ocado building services management team to discuss challenges, recommendations, improvements, current methods and cascade updated information such as legislative, regulative and any requirements to adapt to Ocado’s every changing business.

Providing accountability and introducing stability within the structure has encouraged our support teams to be visible, engage with the customer and truly own their areas of responsibility. The effect of implementing a stable structure is that it instinctively improves standards each and every day.

• Establish a planned safe schedule for pest control support.
• Implementation of the audit documentation.
• Improve environmental impact with our recycled bait stations.
• Develop an effective CIWM lead trained waste segregation management team.
• Provide BPCA & ROSPA certified infection control operatives.

The Via Trium Can Do mentality and the Never Say No approach has meant that we are now responsible for the full support at the Ocado group head office in Hertford as well as an ever-growing number of other Ocado premises.

We are looking forward to being part of the long-term support strategy within the exciting, successful, and evolving operation that is Ocado.